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These general conditions of sale (hereinafter "GTC") are applicable exclusively to the online sale of products from the company Delphine CENCIG, on the Site " ".

These General Terms and Conditions of Sale exclusively govern contracts for the online sale of products from the company Delphine CENCIG to buyers who are consumers (hereinafter the "customer") and constitute, with the order form, the contractual documents opposable to the parties. , to the exclusion of all other documents, prospectuses, catalogs or photographs of the products which have only an indicative value.

The T&Cs are made available to customers on this site, where they can be directly consulted.

We recommend that you take the time to read the T&Cs as they govern the contractual relationship related to your use of our site and the services offered there. By reading them, you indicate that you have read our General Conditions of Sale and accept them.

Any order made on the website requires that the customer accepts beforehand and without reservation the GCS as a whole. In case of disagreement with the terms and conditions of the GCS, the customer must not use the website.

Only legal persons capable of entering into contracts concerning the products offered for sale on the website can place an order on the website. When placing the order, the customer guarantees to have full legal capacity to adhere to the General Conditions of Sale, place an order and conclude the sale.


The terms and expressions identified by a capital letter in these General Conditions of Sale have the meaning indicated below (whether they are used in the singular or in the plural):

“General Terms and Conditions of Sale or GTC”: refers to this document,
"Order": refers to the customer's purchase order relating to one or more product(s) placed by use of the website,
“Website”: refers to the website accessible at the address
“Product”: refers to a product offered for sale on the website,
“Customer”: refers to a natural person who is an adult consumer who uses the website and acquires one or more product(s), for his personal needs, through the website, having previously adhered to the General Conditions of Sale.


On our site, each product available for purchase is described on a specific product page. We strive to represent all the characteristics of the products as faithfully as possible using the photographs and descriptions provided.

Before placing an order, we invite you to carefully study the description and characteristics of the product.

The photographs illustrating the products do not constitute a contractual document.

We have adopted a policy of continuous development of works and products in order to offer you what we consider the best of art in relation to the side of the artist Delphine CENCIG. We therefore reserve the right to modify prices, packaging, logistics and specifications as well as any service related to the products, at any time and without notice.


a) All our prices are displayed in euros (€) including tax and must be paid (as well as any applicable tax including all duties and taxes paid in your name and on your behalf at the time of customs clearance of the products) in euros (€) . They do not include delivery or transport costs to your home or to a collection point in France, or any additional costs. These additional costs will be added to the summary page before final validation of the order and will also appear on your order confirmation page.

b) We reserve the right to modify the prices at any time, while guaranteeing you the application of the price in force on the day of the order.

c) If you have any questions or comments to submit to us, do not hesitate to contact us at the following email address:


The online sales offers presented on the site are reserved for customers residing in France and abroad.

The online sales offers presented on the site are valid, in the absence of indication of a particular duration, as long as the products appear in the electronic catalog.

The acceptance of the offer by the customer is validated, in accordance with the double click process, by the confirmation of the order.


a) Order Steps

Orders are placed and received only via the Internet and processed by the company Delphine CENCIG.

To place an order, you must, after having filled your virtual basket indicating the selected products and the desired quantities, click on the "order" button and provide information relating to delivery and payment method.

Payment methods:

Payment is made in full when ordering. In addition to being able to pay for your purchases securely with your credit card via STRIPE, we offer you the possibility of paying with your PAYPAL and STRIPE account or by bank transfer.

Before clicking on the "Validate the Order" button, the customer has the possibility of checking the details of his order and its total price and of returning to the previous pages to correct any errors or possibly modify his order (in accordance with the article 1369-5 of the Civil Code).

Confirmation of the order entails acceptance of the GCS and formation of the contract.

An e-mail acknowledging receipt of the order and its payment is sent by the Company as soon as possible.

Any Product forming part of the same order that does not appear in the order confirmation email that we have sent to you is not part of this contract.

Before placing an order on our site, it is your responsibility to check and determine your full capacity to receive the products and in particular to ensure that the product ordered can be delivered to your address without incident. It is therefore your responsibility to check the dimensions of the parts of the passages, stairs and other doors and to ensure that the delivery can be made without further specifications.

All the information required on the page before validation of the order must be filled in precisely and accurately. We cannot be held responsible for a delay in delivery due to an error in the delivery address or telephone number. Any additional fees or costs related to complications or delays in delivery will therefore be added to the invoice for your order.

b) Modification of the Order

Any modification (and in particular modification of the delivery address, spelling of a name, your telephone number or any other particular information) of your order after confirmation of the latter by our services, is subject to our acceptance.

We will then let you know if it is possible and what the changes and additional costs will be.

c) Validation of the Order

We reserve the right to refuse any order for legitimate reasons and, more particularly, if the quantities of Products ordered are abnormally high for buyers with consumer status or in the event of a payment problem.

We reserve the right to request any additional document proving your identity that we deem necessary.

We also reserve the right to refuse any order in the event that the price displayed (and paid by the Customer) is inaccurate or derisory due to a technical or computer malfunction.

d) Order Cancellation

We remind you that, if you wish to cancel your order, you have (in application of article L.121-20 of the Consumer Code) a withdrawal period of 14 calendar days (Sundays and public holidays included) from receipt of the order, to request the return of the products.

You must then inform us, within 14 calendar days (Sundays and public holidays included) of receipt of the products, by sending an email to the following email address:

We invite you to attach the summary of your customer order with the package, this is a document necessary for the processing of the return. Once received, the Products will be inspected and we will contact you.

The order will be fully refunded except for delivery costs and return costs.

We strive to respond to emails within two business days of receipt. We will then contact you to organize the return of the product or work and explain all the terms and conditions.

Returned products must reach us in perfect condition. In particular, you must return them in their original packaging, clean and intact or in packaging of sufficient quality to allow them to be transported to our address without damage. The products must not have been used in any way.

The Company reserves the right to refuse a refund for any product deemed unsuitable for resale.

After receiving your email, we will contact our carrier (Applicable only for works of art) to organize the return of the work. The carrier will then contact you quickly to set a possible collection date.

In case of return, the following return costs will be charged to you: from 80 € for any bulky package.

We cannot be held responsible for any loss or damage to products that occurs in transit to our address.


a) Conclusion of the contract

The order will not be considered final until the Company sends the customer the confirmation email referred to above, and the sale of the product(s) will only be recognized after payment of the corresponding price by the customer.

b) Archiving and proof

The archiving of communications, purchase orders and invoices is carried out on a reliable and durable medium so as to constitute a faithful and durable copy.

These communications, purchase orders and invoices can be produced as proof of the contract.

c) Withdrawal

We work every day to provide you with the best quality products at the best price, and we want you to be satisfied with the product ordered on our site.

However, we remind you that, if you wish to return your products, you have (in application of article L.121-20 of the Consumer Code) a withdrawal period of 14 calendar days (Sundays and public holidays included). ) from the receipt of the order, to request the return of the products.

You must then inform us, within 14 calendar days (Sundays and public holidays included) of receipt of the products, by sending an email to the following email address:

We invite you to attach the summary of your customer order with the package, this is a document necessary for the processing of the return. Once received, the products will be inspected and we will contact you.

The order will be fully refunded with the exception of return costs if we have already delivered it to you.

d) Cancellation of the Order

If an order happens to be late or cannot be processed for any reason (insufficient orders, production, quality or other problems), we will do our best to inform quickly.

If you ordered this particular product, we will notify you as soon as possible and in the event that your order is cancelled, we will issue your full refund.


By placing your order on our site, you expressly mandate Delphine CENCIG to carry out or have carried out, in your name and on your behalf, any customs clearance operations induced by your purchase and all the formalities relating thereto with the customs services in including the payment of duties and taxes and, where applicable, any requests for reimbursement of duties and taxes (for, in particular, returned goods).

This mandate given by you implies for Delphine CENCIG to carry out or have carried out the customs clearance operations in the rules of the art and with selected service providers, the customer remaining importer and real recipient of the products ordered within the meaning of the customs regulations.


a) Methods of payment

The price is payable in full after confirmation of the Order. Delphine CENCIG uses one of the most secure systems available on the Internet, the SSL (Secure Socket Layer) protocol coupled with encryption to protect all valuable data related to your payment.

A credit card and related information is required to process payment. The payment of any Order must be made only using a credit card issued by one of the companies appearing on the PayPal and Stripe platform. You certify to us, when paying, that you are the holder of the bank card and that you have sufficient funds to pay for the Order.

The payment of the Order by the Customer is irrevocable, subject to the right of withdrawal.

The sale will then be subject to processing as soon as you click on the “Confirm Order” button. You will receive an email from us confirming the sale, the availability of the Product and the expected average delivery date.

We reserve the right to refuse to process a transaction for any reason or to refuse service to anyone at any time in our sole discretion.

We shall not be liable to you or any third party for refusing to process a transaction or for suspending any transaction after processing has begun.

b) Default of payment and retention of title

The products ordered remain the property of the Company until full payment of the sale price.

By express agreement and except postponement granted by the Company, any default or delay in payment will result in (i) the immediate payment of any amount remaining due, regardless of the due date, without any formality or prior formal notice, (ii) the payment by the Client of default interest at the rate of three times the legal interest rate in force (this rate will be updated according to the texts and financial conditions in force), and (iii) the payment of a fixed compensation for recovery costs set at 40 euros.

In the event of delivery and non-payment, the Company has the right to claim ownership of the products ordered, the customer agreeing to return any unpaid Product, all costs then being borne by him.


a) Location/delivery costs

We deliver to you anywhere in France and around the world.

Delivery costs vary depending on the place of delivery. Additional charges may be added to the order for any scheduled delivery to an isolated or difficult to access location that requires special attention. The costs which are calculated according to the delivery address will be indicated on the summary page before payment of the order.

The delivery address designated by the customer may be different from the billing address.

b) Delivery time

The delivery time may vary depending on the Products ordered, the quantity of orders and the availability of transport vessels.

All time estimates given at the time of validation and confirmation of the order are subject to change. If the delivery time changes, we will do our best to contact you and inform you of any changes. In general, the production of a signed print takes an average of 2 weeks. For a poster, production lasts on average 4 to 5 days.  Delivery times may therefore vary from  3 days to 3 weeks depending on stocks and production.

c) Order tracking

Delphine CENCIG also offers its customers an online tracking tool via the post office which allows them to follow the progress of their order once it is registered with the post office. 

d) Terms of delivery

The products are delivered to the address indicated on the order form.

Any complaint of delivery error must be made by the customer to the Company on the same day of delivery or at the latest on the first working day following delivery.

Depending on the weight, size and quantity of products, we may use different carriers and services to deliver your order. In some special cases, especially large parcels, we offer a premium service; the carrier will contact you and you will agree on a delivery window together.

You will have to sign a delivery note upon receipt of the products, after having checked the conformity and the state of the packaging of the products.

e) Withdrawal of products in case of absence

In the event of the recipient's absence at the time of delivery, the carrier will leave a transit advice note at the delivery address indicated by the customer. The products must then be recovered or withdrawn from the address and according to the methods indicated by the carrier.

In the absence of withdrawal within the deadlines set by the carrier, the products will be returned to the Company, which reserves the right to reimburse the price to the customer, the shipping costs remaining the responsibility of the customer.

f) Product conformity

We invite you to open and check your order on the day of its delivery and to inform us immediately of any possible damage suffered during transport. You must ensure that all products and components of a product have not suffered any damage before proceeding with their assembly. It is your responsibility to check that the products delivered reach you in perfect condition before signing the delivery note.

In the event of delivery of an item that does not comply with your order, is damaged or erroneous, we invite you to contact us as soon as possible and no later than 3 days from delivery, to agree on a refund or replacement. .

We may ask you to provide us with a photo of the damaged parts for our records and to enable us to take appropriate action.

Returned products must be sent back to us in their original packaging.

g) Delay/Failure to deliver

The delay in delivery exceeding 14 days and not due to a case of force majeure or the fault of the customer, may lead to the cancellation of the sale by the customer who, within 60 working days from the delivery date indicated, will give up his order by registered letter with acknowledgment of receipt, will return the products if necessary if they have been delivered.

The customer will then be fully refunded within 30 days, excluding any compensation.

Failure to deliver will automatically result in the termination of the sales contract.


Delphine CENCIG's products or works of art are not guaranteed. Each signed print exhibited on the site is signed and numbered by the artist and is delivered to you with the certificate of authenticity. This therefore assures you of the authenticity of the work.



The Company cannot be held liable in the event of non-performance or poor performance of the contract due either to the act of the buyer, or to the insurmountable and unforeseeable fact of a third party to the contract, or to force majeure.

In the event of damage caused by a product safety defect, the customer must seek the responsibility of the manufacturer identifiable from the information mentioned on the packaging of the Product.

No regulations specific to the country of delivery and/or consultation of the website may be opposed to the Company.


The resolution of the order in the cases provided for in these GCS will be pronounced by registered letter with acknowledgment of receipt and will be automatically acquired without legal formality.


In the event of a dispute, the law applied will be that in force in the country where the registered office of our company is located. In this case, France.


If you wish to be put in touch with our office, you can either contact us via our online form, send us an email at We're here to accompany you !

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